Asus, the Taiwanese multinational computer hardware and electronics company, recently launched its much-awaited handheld gaming PC, the ROG Flow X13, but the launch did not go as planned. The company faced several issues, including technical glitches, shipping delays, and poor customer service, which left many customers frustrated and disappointed.
The ROG Flow X13 was marketed as a powerful and versatile gaming device that could be used as a laptop or a tablet. It boasted an AMD Ryzen 9 5980HS processor, an Nvidia GeForce GTX 1650 graphics card, and a 13.4-inch touchscreen display. The device also came with a detachable keyboard and a stylus, making it ideal for both gaming and productivity.
However, many customers who pre-ordered the device faced several issues. Some reported that their devices were not shipped on time, while others received faulty units that did not work properly. Some customers also complained about poor customer service, with long wait times and unhelpful representatives.
Asus acknowledged the issues and issued a statement apologizing to customers. The company said that it was working to resolve the issues and that it would offer compensation to affected customers. However, many customers were still unhappy with the situation and felt that Asus had not done enough to address their concerns.
The launch of the ROG Flow X13 was a significant event for Asus, as the company had been trying to establish itself as a major player in the gaming market. However, the launch’s problems have damaged the company’s reputation and could hurt its future sales. Asus will need to work hard to regain the trust of its customers and ensure that future product launches go smoothly.
In conclusion, the launch of Asus’ handheld gaming PC, the ROG Flow X13, did not go as planned. The company faced several issues, including technical glitches, shipping delays, and poor customer service, which left many customers frustrated and disappointed. Asus has apologized for the issues and is working to resolve them, but the launch’s problems have damaged the company’s reputation and could hurt its future sales.